Define the role of the organization’s Middle
Define an organization’s middle by understanding its importance and impact to business growth.
Impact Upon Business Direction & Profitability
Relationship with Business Stakeholders
Balance of Work & Discretion
Design the middle to drive business growth
An effective organization’s middle creates and possesses the capabilities to accelerate growth and reduce risk with key business stakeholders.
Getting Business Results from Your Middle
Design and implement structure, programs, and practices to align and drive the needed employee work behaviors and outcomes
- Hiring the Best Qualified Employees
- Setting Leaders and Employees Up for Work Success
- Measuring, Improving, and Influencing Employee Work Outcomes
- Preventing and Dealing with Employee Issues
Optimizing Your Client Relationships & Outcomes
Effective customer recruitment, fulfillment, and retention fuels business growth and requires attention and effort
- Matching Organization Capabilities to Clients/Customers Needs
- Building Consistency and Reliability in Product/Service Offering
- Leveraging Client & Customer Relationship
Partners/Consultants Relationships & Value
Recognize when business growth requires expertise from outside the organization and how to manage the relationship and its value
- Understanding Business Owner and Organizational Needs for an Outsourcing Partner & Consultant Relationship(s)
- Setting the Correct Expectations and Accountability to Find Value with Partners & Consultants
SUSTAIN THE MIDDLE tO CONTINUE BUSINESS SUCCESS
An organization’s middle requires supporting effort and activities to preserve and strengthen its organizational capabilities and people impact.
Organization
- KNOWLEDGE SHARING & LEARNING PRACTICES
- CULTURE DEVELOPMENT and/or PRESERVATION
- WORKFORCE PLANNING FOR GROWTH
People
- DEVELOPING CURRENT AND FUTURE LEADERS
- EFFECTIVE TEAM ENGAGEMENT PRACTICES
- MEASURING INDIVIDUAL/TEAM OUTCOMES